The program is outcome based & competency centric. Participants undergoing this program would develop thorough knowledge and skills to be a practical banker. It is a rigorous program covering all key aspects of practical banking, knowledge of third party products and service excellence. The detailed curriculum is as below:
Basics of
Selling
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Service Excellence and Complaints management
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Effective Business Communication
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Introduction to HDFC Bank, products & processes
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Core Banking
System
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CRM
Application
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Forex
(transaction processing system)
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Certifications
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Basic Principles of
Banking
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Accounting & Finance
Basics for Bankers
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Legal & regulatory framework of banking
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