Home > Programs > 10-day Certificate Course in CRM
10-day Certificate Course in CRM

Course Structure

Course Content
  • Concepts and Tools of CRM
  • CRM Processes and Strategies
  • Organizing for CRM
  • Technology in CRM : e-CRM
  • Applications of CRM
  • Effective Complaints Handling
  • Human Resource Management in CRM
  • Effective CRM through Data Mining & Data Warehousing


Model
Mode Of Conduct
Timing
A
Daytime (2 weeks)
Monday - Friday
10 a.m. - 1 p.m.
B
Evening (3 weeks)
Monday - Friday
6.30 p.m.- 8.30 p.m.
C
Weekends (3 weeks)
Saturday - Sunday
10 a.m. - 1 p.m.
&
2 p.m. - 4 p.m.
D
EDP mode (1 week)
Monday - Friday
10 a.m. - 1 p.m.
&
2 p.m. - 5 p.m.