HAPPENINGS

Trainees’ Profile: Customer Relations Associates, Station Controllers and Train Operators, Junior Engineers of Lucknow Metro Rail Corporation Ltd.

Training Needs Assessment Conducted by: Dr. Nalina Singh

Resource Persons: Ms Kristina Dixon, Mr. R.K. Singh, Dr. Nalina Singh

Course Materials Developers: Ms Kristina Dixon (EL-Fellow), Dr. Nalina Singh (Head ASCENT), Mr. Raj Kumar Singh (Asst. Prof. ASCENT) and Ms Bhavya Visen (Asst. Prof ASCENT)

Training Modules: Grooming Basics, Social skills & Etiquette, Confident Communication, Customer Service Essentials, Interpersonal Skills, Team Building, Business Meetings Basics, Business Writing (Professional Emails).

Outcome:

• The successful completion of this training programme achieved an overwhelming level of trainee satisfaction and achievement of the training needs.
• This training programme has elevated the business relationship between ASCENT and LMRC and paved the way for future opportunities of collaboration.
• ASCENT has successfully reached yet another milestone in its mission to design and develop curriculums and facilitate training which meet the demands of the present corporate system.
• This programme has established ASCENT’s position as a competent and experienced training department in English Proficiency and Soft Skills.
• It has reinforced LMRC’s continued faith in the proficient team of trainers at ASCENT, working under the leadership of Dr. Nalina Singh.
• As LMRC trainees visit AUUP, Lucknow Campus, their overwhelming appreciation for the environment and amenities that the campus affords is becoming a brand building initiative for the illustrious AMITY University fraternity.