Empathy : Influencing without authority

In a world of multifunctional teams, globalization and flatter organizational structure, one simply can't rely on a position of power to make demands; rather one needs the ability to empathise and influence others to help one achieve goals. Empathy is a key skill in the workplace. It can enable one to resolve conflicts, to build more productive teams, and to improve relationships with co-workers, clients and customers.

Identify what it means to influence without authority and how you can do empathically.
Learn to read the larger context in which you wish to influence without authority
How lack of empathy in one-on-one encounters has the potential to cause psychological harm.
Understanding what gets in the way and develop, manage and optimise reasoned empathy in complaints.
Influencing Without Authority using empathy will teach you how to engage others, manage interactions and best of all, shape outcomes enabling you to become a more effective at workplace.