Difficult Conversations

Difficult conversations are an essential part of good communication. This topic focuses on the difficult conversations and how to positively address a range of issues and behaviours with co-workers, customers, and other people in the workplace.

Participants will:

  • Discover the benefits of having these difficult conversations
  • Identify the common blocks that get in the way of these conversations, as well as how to overcome them
  • Learn how to control and regulate emotions
  • Become better able to handle other’s behavior during conflict

 

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