Refund Policy

The AIHE’s refund policy is as follows:


Refund for Withdrawal for Cause

  • AIHE fails for any reason to start the Course on the Course Commencement Date;
  • AIHE terminates the Course for any reason prior to the Course Commencement Date;
  • AIHE fails, for any reason, to complete the Course by the Course Completion Date;
  • AIHE terminates the Course, for any reason, prior to Course Completion Date; or
  • A foreign Student’s Pass application is rejected by Passport and Immigration Authority (PIO).

Amount: Entire amount of the Course Fees, less 3rd party charges
Time Frame for Refund: Within 1 Month with necessary documentation
Refund for Withdrawal without Cause Where the Student withdraws from the Course for any reason other than those set out in ‘Withdrawal for Cause’ above or ‘Force Majeure’ conditions described in Clause 9 of the Standard Student Contract

Amount: The amount refunded is based on when the student’s written notice of withdrawal is received, as indicated below, less any 3rd party charges
% of [the aggregate amount of the Course Fees and Miscellaneous Fees paid] If Student’s written notice of Withdrawal is received
[100%] (“Maximum Refund”) More than [30] days before the Course Commencement Date
[25%] Before, but not more than [30] days before the Course Commencement Date
[10%] After, but not more than [7] days after the Course Commencement Date
[5%] More than [7] days after the Course Commencement Date, but not more than [14] days after the Course Commencement Date
[0%] More than [14] days after the Course Commencement Date

Exceptional Circumstances There may be exceptions to any of above that could arise due to a combination of unforeseen circumstances from both the AIHE and the Students, in which case all requests for withdrawal and refund will be treated on a case-to-case basis. In such circumstances, a refund of up to 100% can be considered.

Cooling Off Period and Time Frame for Refund: Students have a 7 day cooling off period after being offered their Letter of Offer, during which they are entitled to get the maximum refund, less any Course Fees consumed by the Student if the withdrawal date is 7 days before or later than the Course Commencement Date and the Student has started the Course, any AIHE administrative charges which are stipulated in the Miscellaneous Fees and any applicable bank administrative charges properly paid/payable. Refund is made within 1 month from effective date of withdrawal. Prospective students are briefed on the Refund Policy during pre-course counselling and later again during the orientation program.

Refund Procedure

The school’s refund procedure covers the following commonly occurring situations:

a. School’s non-performance
b. Passport and Immigration Office (PIO) not approving the student pass
c. Student changes his mind during the 7 day cooling off period
d. Student’s withdrawal
e. Course deferment
f. Student going to another school for further studies

The procedure for student initiated refund (due to Student’s withdrawal / change of mind during 7 day cooling period, etc.) is as follows:

a. The student gives a written letter to the AIHE requesting a refund with the reasons.
b. The Student Liaison Officer gives this letter to the Head of Academics for processing.
c. The Head of Academics looks into the student’s eligibility for a refund. He / She calculates the amount of refund and talks to the student showing the breakdown of the refund. The student then signs an acknowledgement form.
d. The Head of Academics presents the case to Director for approval.
e. Director gives approval to return money to students.

The procedure for AIHE initiated refund (due to the Institute not performing / PIO not approving the student pass, etc.) is as follows:
a. Director in consultation with the Head of Academics and the Management Team decides not to run the course.
b. Upon receipt of written confirmation that the course will not run, the Students Liaison Officer calculates the amount of refund due to the students and obtains approval from Director to give the refund.
c. Director gives approval to return money to students.