REFUND POLICY

The AIHE’s refund policy is as follows:


REFUND FOR WITHDRAWAL FOR CAUSE

  • AIHE fails for any reason to start the Course on the Course Commencement Date;
  • AIHE terminates the Course for any reason prior to the Course Commencement Date;
  • AIHE fails, for any reason, to complete the Course by the Course Completion Date;
  • AIHE terminates the Course, for any reason, prior to Course Completion Date; or
  • An entry permit application for a foreign student is rejected by Passport and Immigration Authority (PIO).

The amount of the fee paid, less 3rd party charges will be reimbursed within 1 month with necessary documentation.

REFUND FOR WITHDRAWAL WITHOUT CAUSE

Where the Student withdraws from the Course for any reason other than those set out in ‘Withdrawal for Cause’ above or ‘Force Majeure’ conditions as decided by the Academic Council.

Amount: The amount refunded is based on when the student’s written notice of withdrawal is received, as indicated below, less any 3rd party charges

% of [the aggregate amount of the Course Fees and Miscellaneous Fees paid]

If Student’s written notice of withdrawal is received

[100%]

(“Maximum Refund”) More than [30] days before the Course Commencement Date

[25%]

Before, but not more than [30] days before the Course Commencement Date

[10%]

After, but not more than [7] days after the Course Commencement Date

[5%]

More than [7] days after the Course Commencement Date, but not more than [14] days after the Course Commencement Date

[0%]

More than [14] days after the Course Commencement Date

Exceptional Circumstances

There may be exceptions to any of above that could arise due to a combination of unforeseen circumstances from both the AIHE and the Students, in which case all requests for withdrawal and refund will be treated on a case-to-case basis. In such circumstances, a refund of up to 100% can be considered


REFUND PROCEDURE

The Institute’s refund procedure covers the following commonly occurring situations:

I. School’s non-performance
II. Passport and Immigration Office (PIO) not approving the entry permit
III. Student’s withdrawal
IV. Course deferment
V. Student going to another school for further studies

The procedure for student initiated refund is as follows:

I. The student gives a written letter to the AIHE requesting a refund with the reasons.
II. The Student Liaison Officer gives this letter to the Head of Academics for processing.
III. The Head of Academics looks into the student’s eligibility for a refund. He/She calculates the amount of refund and talks to the student showing the breakdown of the refund. The student then signs an acknowledgement form.
IV. The Head of Academics presents the case to Director for approval.
V. Director gives approval to return money to students.

The procedure for AIHE initiated refund (due to the Institute not performing / PIO not approving the entry permit, etc) is as follows:

I. Director in consultation with the Head of Academics and the Management Team decides not to run the course.
II. Upon receipt of written confirmation that the course will not run, the Students Liaison Officer calculates the amount of refund due to the students and obtains approval from Director to give the refund.
III. Director gives approval for refund to students.

TRANSFER AND WITHDRAWAL POLICY

The AIHE allows students to transfer from a course X to another course Y within the Institute. The Institute allows students to withdraw from a course in accordance with the fee refund policy. A transfer to another private school is regarded as a withdrawal from AIHE. The table below summarises the key aspects of the transfer and withdrawal policies.

Details

Transfer

Withdrawal

Circumstances in which request will be granted

The (new) course is being run and has vacancies

Head of Academics to interview first

Additional fees payable

Nil

Nil

Condition for refund

As per refund policy

As per refund policy

Time frame for processing

Up to 4 weeks

Up to 4 weeks


TRANSFER / WITHDRAWAL PROCEDURES

The Institute’s procedure for withdrawal/transfer to another department is as follows:

The Institute allows students to transfer from a course X to another course Y within the Institute. This is treated as a withdrawal from course X (refund policy will apply) and a re-enrolment with the Institute into course Y.

The Institute may at its discretion give the re-enrolled student a discount on the course fee for Y. The discount may be up to the un-used portion of the course fee for X.

A transfer to another private school is regarded as a withdrawal from AIHE. The table below summarises the key aspects of the transfer and withdrawal policies. :

Details

Transfer

Withdrawal

Circumstances in which request will be granted

The (new) course is being run and has vacancies

Head of Academics to interview first

Additional fees payable

Nil

Nil

Status of entry permit

Cancel existing and apply a new entry permit for student

Cancel the existing entry permit

Condition for refund [if applicable]

As per refund policy

As per refund policy

Time frame for processing

Up to 4 weeks

Up to 4 weeks